Ottawa, Canada (1-800-4-NORTEL)
Information architect (September 2000 to January 2001)
I was a member of a process implementation team that determined the documentation architecture for a new
product. Additionally, I was responsible for writing the product functional specification. Writing the functional
specification involved understanding emerging technologies, changing business models, and customer
requirements.
Release prime (September 1999 to March 2000)
I was responsible for preparing and delivering 18 000 pages of documentation to the customer. This position
involved coordinating writing activities and writers throughout the development cycle. I tracked the status of
writing deliverables. I also contributed to developing a release method to publish consecutive release
information, concurrently.
Technical publications writer (June 1996 to August 1999)
I was an information developer on a team that wrote customer documentation for voice and data switching
products sold to international markets. I wrote all documentation using controlled English principles. My team
was ISO certified. My major projects included:

ATM PRODUCT OVERVIEW AND ATM CONFIGURATION GUIDE (Dec 1998 to August 1999)
Wrote the ATM product overview (50 pages) and the ATM configuration procedures (250 pages) for
Nortel’s data-switching product. Learned about the ATM technology and ATM data traffic management.
Wrote these documents using structured FrameMaker + SGML.

ISUP SPECIFICATION FOR JAPAN (June 1998 to November 1998)
Planned and scheduled all the activities required to write and publish this specification. Became familiar
with ITU standards for ISUP. Wrote this document using structured FrameMaker + SGML.

SWITCH TRAINING FOR WRITERS (January 1998 to November 1998)
Initiated a project to train writers to research and verify information using the DMS-100 switch.
Subsequently, lead a four-member, multi-site team to create and implement a training program. Developed
and wrote the majority of the training material.

INTERNATIONAL INTELLIGENT NETWORKS (May 1997 to October 1997)
Wrote the customer documentation to implement intelligent networks for Nortel’s Australian and Japanese
customers (100 pages). Learned about intelligent network call processing and about the functions of the
various network nodes. All customer documentation was written and published using Interleaf.

REFERENCE DOCUMENTATION FOR DMS-100 SWITCH (June 1996 to May 1998)
Wrote the reference documentation for several features for three major software releases. Required
analyzing design documents and understanding where the new information fit into the 100 000-page
documentation suite.

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