Intuit
Posted on | October 9, 2009 | No Comments
I met David Reed on the Healdsburg Plaza last year when I was interviewing locals for my local favourites column at HealdsburgMagazine.com. I explained what I was doing—or trying to do. I explained who I was.
One day at the end of August, an email arrived in my inbox: “Do you know somebody who might want this job?” David was looking for somebody who could help migrate and update the intranet content for the HR department at Intuit.
I started to research, understand, and plan the content migration for Workplace Services (Facilities) in October 2008. The original intent was to train the people who owned the information to be able to migrate their content, then update and maintain it.
By the end of November, I knew that I wouldn’t be able to count on individuals to migrate their content. The CMS (Sharepoint) wasn’t quite developed and it required more knowledge to create information framework. They would need their content to be migrated, then, they would need training on how to update and maintain it.
I scoped the project. About 45 different locations with different levels of information in existence, mainly out-dated.
I determined that I would focus on the sites with 25 people or more.
I determined what needed to be documented for each site.
I created the framework in the CMS for each work sites. Local audiences. Global audiences. Targeted content depending on the location the user was assigned.
I migrated existing content to the new framework and created new content where required. I standardized the presentation of information across sites. I created a public Google map with the addresses of each Intuit location world-wide and linked the individual locations back into the intranet site.
Finally, I worked with over 30 Intuit employees to train them on how to find their content and how to update the system.
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