Calix Networks – Petaluma, California
Posted on | October 9, 2009 | No Comments
Technical Publications Writer (May 2001 to August 2002)
I was a member of a documentation and training team that developed information for an optical communications product. I used information mapping and single-source documentation techniques to write reusable content.
We published content in multiple media formats as well as for multiple audiences: technical training, technical documentation, and marketing collateral. I developed customer content for optical transport, SONET, ATM, and ADSL services.
I used OutStart Evolution as the content development, management, and publishing tool and Adobe Illustrator, Adobe Photoshop, and Microsoft Visio to create the visual content.
- Primary contributor to the development of the customer information for the Calix C7 access platform
- Designed information suites based on audience and task analysis
- Developed technically-accurate content by using the products and interviewing colleagues (PLM, engineers, SVT, customer support) for intended behavior
- Used simplified English writing rules to simplify complex information and to ensure easy translation into other languages
- Designed and published content in a variety of formats for multiple distribution channels (soft copy, hard copy, online customer portal)
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