Turin Networks (now Force 10)
Technical Publications Writer (August 2002 to September 2006)
I was one of two writers developing technically accurate user information for a multi-service optical transport communications platform. Our team published a 2000-page suite for our company. We also converted and published the information for our three partner companies who re-branded and re-sold our products.
I designed and developed [...]
Calix Networks – Petaluma, California
Technical Publications Writer (May 2001 to August 2002)
I was a member of a documentation and training team that developed information for an optical communications product. I used information mapping and single-source documentation techniques to write reusable content.
We published content in multiple media formats as well as for multiple audiences: technical training, technical documentation, and [...]
Nortel Networks – Ottawa, Canada
Information architect (September 2000 to January 2001)
I was a member of a process implementation team that determined the documentation architecture for a new product. Additionally, I was responsible for writing the product functional specification which required understanding emerging technologies, changing business models, and customer requirements.
Release prime (September 1999 to March 2000)
I was responsible for preparing [...]
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